Enterprise adoption 20 October 2026

Maybank signs five-year ServiceNow deal to spot banking disruptions with AI

Maybank has signed a five-year strategic agreement with US software company ServiceNow to scale its regional resilience operations centre across Malaysia, Singapore and Indonesia. According to The Star, the bank will combine operational data, service context, AI and analytics to spot operational risks early.

Key points

Rollout starts in Malaysia and Singapore, then expands to Indonesia over the five-year programme.
Maybank will set up an internal Centre of Excellence, supported by ServiceNow University, to build skills in platform engineering, automation and AI.
The bank will join ServiceNow's invite-only NowNext AI programme to work on AI and agentic AI use cases for banking operations.
The initiative is part of Maybank's ROAR30 transformation programme.

Why it matters for Malaysia

Using AI to keep systems running, not only to serve customers, shows Maybank treating it as core operational infrastructure across its regional footprint.

Questions answered

What did Maybank and ServiceNow agree?: They signed a five-year strategic agreement to scale Maybank's regional resilience operations centre across Malaysia, Singapore and Indonesia, using the ServiceNow AI Platform.
How will Maybank use AI in its resilience operations centre?: According to The Star, Maybank will combine operational data, service context, AI and analytics to spot operational risks early and improve service performance across the region.

PIKOM LEAD 2026 summit sets out Malaysia's regional AI ambitions

About 500 technology executives, policymakers and industry players attended the PIKOM LEAD 2026 Summit in Malaysia, which looked at how the country can become a regional AI powerhouse. According to Citizens Journal, MDEC chairman Ganesh Kumar Bangah said in the keynote that building domestic agentic AI capacity is vital to protect Malaysia's competitive edge.

Enterprise adoption 5 November 2026 PR Newswire (AWS release)

AWS launches Semarak AI Malaysia for civil servants and SMEs

Amazon Web Services launched Semarak AI Malaysia in Kuala Lumpur on 4 November, a national programme targeting up to 445,000 government officers and 10,000 small and medium enterprises. The programme gives government officers access to the Amazon Quick AI tool for work such as procurement analysis and policy research.

Enterprise adoption 4 September 2026 World Oil

Petronas adds agentic AI to myPROdata to speed upstream investment decisions

Petronas, through Malaysia Petroleum Management (MPM), has signed an agreement with Iraya Energies to add agentic AI to its myPROdata platform, World Oil reported. The aim is to speed up how Malaysia's upstream opportunities are evaluated and investment decisions are made.