How Malaysian companies and public agencies are using AI.
About 500 technology executives, policymakers and industry players attended the PIKOM LEAD 2026 Summit in Malaysia, which looked at how the country can become a regional AI powerhouse. According to Citizens Journal, MDEC chairman Ganesh Kumar Bangah said in the keynote that building domestic agentic AI capacity is vital to protect Malaysia's competitive edge.
Amazon Web Services launched Semarak AI Malaysia in Kuala Lumpur on 4 November, a national programme targeting up to 445,000 government officers and 10,000 small and medium enterprises. The programme gives government officers access to the Amazon Quick AI tool for work such as procurement analysis and policy research.
Maybank has signed a five-year strategic agreement with US software company ServiceNow to scale its regional resilience operations centre across Malaysia, Singapore and Indonesia. According to The Star, the bank will combine operational data, service context, AI and analytics to spot operational risks early.
Petronas, through Malaysia Petroleum Management (MPM), has signed an agreement with Iraya Energies to add agentic AI to its myPROdata platform, World Oil reported. The aim is to speed up how Malaysia's upstream opportunities are evaluated and investment decisions are made.
The Malaysia Productivity Corporation has found that AI spending by Malaysian firms has yet to bring meaningful productivity gains. According to The Edge, its study of 57 manufacturing firms in the Productivity Report 2026 showed only a weak relationship between AI-related investment and labour productivity.
U Mobile has announced a strategic collaboration with OpenAI as part of its push to become Malaysia's first AI-enabled telecommunications provider. According to Lowyat.NET, the telco gets early access to OpenAI's latest frontier models, while AWS will provide cloud infrastructure and technical expertise.
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